Refund policy

We aim to deliver quality and satisfaction with every order. Please review our refund and return policies below:

Refund Policy

• Refunds are applicable only if:

• You receive a defective product that cannot be repaired or replaced.

• The wrong item or size was delivered due to an error on our end.

Refunds will be processed after return and quality check by our team.

All items must be unused, unwashed, and returned with original packaging and tags.

Important Notes

• Refunds are not applicable for change-of-mind cases.

• Sale items are exchangeable, but non-refundable.

How to Initiate a Request

• Please email us at Customercare@buraqofficial.com or WhatsApp us at +92 309 2888812 with your order number, concern, and preferred action.

• Our team will guide you through the process.

Cancellation policy

You can cancel the order within 12 hours of order placement.

The COD order will be cancelled right away

The paid order will be refunded within 7-10 working days